These responsibilities can vary based on an individual’s specific job, company, or industry. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies. Even if you only have 30 minutes each day, it’s beneficial to find consistency and build good habits. Engineering executives will be more ready to overlook your lack of formal technical schooling if you show a growth attitude by devoting time to self-improvement. To enhance your learning, attend peer-led training or engage in a mentoring program if your firm already has a strong learning culture.
Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization. From 2021 to 2031, the BLS projects an increase of 6% for computer support specialists, with 56,400 net new jobs expected during that 10-year period. An average information engineer eans a higher salary compared to the average salary of help desk engineers. The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. The role of a help desk engineer includes a wide range of responsibilities.
Help desk engineer vs. Desk support technician
Careers in quality assurance (QA) are an excellent match for people who have worked in customer support. However, this stage in the pipeline may be a suitable fit for individuals who want to go into full-time software engineering employment. To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
- Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues.
- Escalation occurs when a client’s requests cannot be met by a general assistant or clerk and must be passed on to a manager.
- While a formal education may help you get the job, a college degree is not necessary to become a help desk technician.
- Also, keep in mind that some people must wait a long time to talk with you.
I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either. Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips help desk engineer with you. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set.
Where can a job as a help desk technician take you?
We can help you get there with the Customer Service Fundamentals course. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers.